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People aren’t exactly thrilled about customer service chatbots, but Regal is here to change that perception. In a world where 64% of consumers would rather not deal with any AI in customer service, Regal is stepping up its game.
### The Right Mix of Tech
Alex Levin, a pro in product management and growth, understands why people hate chatbots. It’s all about bad past experiences. But with the right tech, he believes chatbots can rock. That’s why he teamed up with Rebecca Greene to create Regal, offering top-notch AI-powered contact center solutions.
### What Makes Regal Different?
Regal’s chatbots are on another level. They handle customer requests like a boss, adapting their responses based on sentiment. Plus, they can personalize chats using data like customer info and chat history.
### The Future Looks Bright
Regal’s chatbots aren’t just talk. They can take action, from sending follow-ups to escalating conversations. With the call center AI market booming, Regal faces stiff competition. But with millions engaging with top brands monthly, Regal is on the rise.
Regal is making waves, with a recent $40 million investment to fuel its growth. So get ready, because the future of customer service might just be autonomous.
