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A recent study by the Federal Trade Commission (FTC) revealed that many smart-device manufacturers are not transparent about the duration of software updates for their products.
Smart devices, ranging from hearing aids to security cameras, are essential for various tasks like home automation and fitness tracking. However, nearly 89% of these devices do not disclose how long they will receive software updates, potentially leading to loss of functionality and eventual malfunction.
Smart Shopping Tips
Consumers are urged to inquire about the longevity of software support before purchasing smart devices. The FTC advises checking the manufacturer’s website for information or contacting them directly. It’s essential to assess the worthiness of a device based on its lifespan and upgrade potential.
Legal Implications
Manufacturers could be in violation of consumer protection laws if they fail to disclose software update details when making claims about a product’s usability. Inadequate information on support duration for devices covered by written warranties may also breach the Magnuson-Moss Warranty Act.
In conclusion, consumers should be vigilant when buying smart devices and ensure they have a clear understanding of the manufacturer’s software update policy. By staying informed, users can make smarter choices and avoid potential issues with their smart gadgets.
