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After over ten years of anticipation, Amazon’s long-awaited first color Kindle has finally been released, but not without its share of problems. The new display has caused headaches for Colorsoft buyers, resulting in a flood of negative reviews and an average rating of just 2.7 stars.
Display Issues and Customer Support
Amazon has acknowledged the display problems, citing them as affecting only a “small number” of units. In a statement to TechCrunch, the company reassured customers that they are taking the issue seriously and are investigating the root cause. They have urged affected customers to contact their customer service team for assistance.
Shipping Delays and Software Fixes
Despite these assurances, Amazon has yet to address reports of shipping delays due to the display issues. Good E-Reader has reported that the company is scrambling to find a software fix before shipping out more units. This delay has left many eager customers frustrated as they wait for their orders to arrive.
In the midst of these challenges, Amazon faces the difficult task of maintaining customer satisfaction and resolving the display problems to ensure the success of their long-awaited color Kindle.
