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Chatbots and other AI agents are abundant, but some are more useful and less dystopian than others. Manychat, a startup offering tools for managing conversations across messaging channels, has raised $140 million in a Series B round. The company, profitable and with 1.5 million customers worldwide, plans to invest in AI, R&D, and global expansion. Manychat’s success is linked to the growth of messaging apps and the need for better business communication tools. With strong engagement on platforms like Messenger and Instagram, Manychat aims to provide personalized conversation for higher conversion rates.
If you’re looking for a help desk chatbot, there are several tools available, but very few are as engaging as Manychat, according to the article. Manychat is working on adding more AI features to enhance its offering, as AI startups are eager to generate revenue to offset high cash burn.
